Particularly due to the increasing popularity of online shopping, sending parcels is now firmly part of people’s everyday lives.
Numerous innovative tools, such as the forecast for the UPSP delivery time, make sending parcels more convenient and comfortable than ever before. Nevertheless, there are a few things to keep in mind when sending parcels. The following article explains what these are.
Preparation of the shipment
If a parcel is to be sent, it is advisable to compare the various parcel service providers. Their services differ not only in terms of prices, but also in their delivery methods. Some companies, for example, provide for three delivery attempts, others only one, before redirecting the respective parcel to a store for collection or even sending it back to the sender.
In addition, the difference between parcel and small package must also be taken into account. As a rule, the price for parcel shipping is lower, but not all parcel service providers offer tracking for this. Also, the parcels are often insured only up to a very low value of about 50 euros.
If it is important that the package or parcel arrives at its recipient at a certain time, timely shipping must also be considered. In some cases, the standard delivery times vary greatly from one service provider to another.
Damage and loss
Parcels often go through a very punishing and long journey until they are delivered. For this reason, parcel service providers advise their customers that the parcel should be packed in such a way that it can survive a fall from 80 centimeters without damage.
It is recommended to always choose the smallest possible packaging size for the goods so that the contents do not slide back and forth unnecessarily. Nevertheless, there should still be sufficient space for padding. If the goods are particularly sensitive, bubble wrap or special packaging chips should be chosen instead of newspaper to minimize the risk of damage.
If damage does occur, parcels are insured against it. The maximum limits for reimbursement usually differ only minimally between parcel service providers. If damage to the shipped goods is detected, the sender of the parcel should be contacted immediately, as only this party can initiate the appropriate steps with the parcel service provider.
Incidentally, the same also applies if a parcel does not arrive at all. Only the sender of a parcel can then initiate a follow-up request with the respective service provider.
Delivery and collection
As a rule, the terms and conditions of the parcel service providers contain regulations on so-called substitute delivery to neighbors. Under certain circumstances, this can prove to be extremely practical, as it is of course less time-consuming to visit the neighbor than the parcel store.
However, neighbors are not obliged to accept parcels from other people. However, as soon as the neighbor acknowledges receipt, he or she must ensure that it is kept safe until it is handed over to the actual recipient. Under certain circumstances, the neighbor may be liable if the package is lost after delivery.
If the parcel cannot be delivered, there will be a collection slip in the mailbox and the parcel must be collected from a store or branch. As a rule, there are between seven and ten working days for this collection. Saturday is also considered a working day.
The legitimation at the pickup does not necessarily have to be done by the pickup slip but is also possible only with the identity card. If a person other than the recipient is to pick up the parcel, this person must be provided with a corresponding power of attorney.