COVID-19 and the Telemedicine Domain – Insights by Benjamin Gordon Palm Beach


In December 2020, the Mental Health Telemedicine Expansion Act expanded access to mental health services through telemedicine. This increase in services provided increased sharply due to surging pandemic demand

Such an astonishing level of customer adoption wasn’t always the case. Prior to the pandemic outbreak, a principal hindrance in developing the telemedicine market was primarily limitations in reimbursements. It indicated that the majority of telehealth services were not covered by the health insurance sector. And to add more to the problem, these services couldn’t always be provided across state lines.

With the minor demand to adapt and evolve systems and software to the new circumstances and requirements, telemedicine software supply was nowhere close to its present diversity. Almost a year before, legacy limitations of the insurers as well as the short demand of the purpose-built software did provide an alert that there would be change. To assist social restrictions and distancing, telemedicine had become a bit more relaxed.

Technical challenges – Views by Benjamin Gordon Palm Beach

Prior to present conditions, telemedicine did not witness conditions for expansion. But new world realities posed brand new challenges. The successful delivery of telehealth services began to pivot on essential IT factors, such as software compliance, software security, and data interoperability.

Establishing and retaining such an IT structure might be expensive, especially when limited budgets and competition from other market players increase. And for many providers, developing an internal IT team is feasible. An ample amount of telehealth has resorted to smart sourcing.

The future trends

The scope for establishing ample results last year were limitless, at least from a post-pandemic perspective. According to projections in the United States in 2021, approximately 25% of health care will be delivered through telemedicine. Other than managing chronic ailments and maintaining mental health, telemedicine is projected to include more diagnoses, services, and treatments. And these projections can’t become successful without apt technical skills and assistance. Also, the scale of technical tasks will maximize in the days to come. It increases hiring, budgeting, and onboarding problems more than ever before.

The tendency to grow services offered by telemedicine will be seen in a vast number of specialties.  For biotech and health tech organizations, along with start-ups and SMEs, there are plain signals that the requirement for more capacity, whether it be building those with necessary skills, building core IT teams, bringing external help, and onboarding younger specialists will grow at an ever-increasing pace.

Today, telemedicine has successfully catered to several patients and has also assisted in easing overcrowding in ER rooms around the United States. According to Benjamin Gordon Palm Beach, it has also optimized the valuable time of a full range of medical staffers. The process of smart sourcing could be the way to go in the future based on relevant expertise that ensures consistency in the offered solution, all while minimizing potential risks. However, all these changes must be done with precise efficiency to maintain the focus on further growth, as well as quality services.

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