Whether you are just kickstarting your career journey or already leading a team and delegating tasks, you would probably know the importance of people skills. Without these skills, there’ll be no method to approach the projects, challenges may spring up now and then, and it might be an uphill struggle to complete tasks on time.
Today, most business leaders agree that a conducive environment and thriving workplace culture are crucial for organizational success. Hiring the right talent to an already pool of employees can make a substantial difference to the outcomes of projects.
Hence, employers pay special heed to how professionals accomplish success rather than relying on what’s written on their resumes. And since most industries are jam-packed with projects, employees’ people skills ascertain that the organization is a well-oiled machine.
What are people skills?
To co-exist with a group of professionals having differing thoughts, perceptions, aspirations, and mainly, how they communicate defines people skills. Additionally, understanding colleagues’ behavioral cues and psychological behavior to work harmoniously describes people skills.
Here, we’ve rounded up some essential people skills that can prove an incredible asset for professionals. That way, individuals can evaluate their current arsenal of skills and see what they can do to level up their game.
Leadership skills aren’t just critical for management positions; they are indispensable for all career stages. These skills help business professionals to encourage team members and identify weaknesses and strong suits.
However, another crucial thing that isn’t a skill but will enhance the leadership skillset and strengthen the career foundation is increasing the education credentials. If you wish to grow in your career trajectory and acquire advanced positions, a master’s in business administration is undeniably a promising career path and a fruitful investment.
Besides the apparent advantages of increasing earning potential, professionals can also explore several hidden benefits of MBA as they pursue this most sought-after degree.
Active listening skills are imperative for the success of any workplace. Employees who listen intently and understand other people’s ideas and perspectives can re-adjust their focus on projects impending in the pipeline.
However, active listening isn’t just any other type of listening. Instead of listening to formulate a response, it’s mainly about comprehending the situation and absorbing the information. Meaning you should spend time asking open-ended questions rather than reacting to things uttered.
While active listening can lead to engaging and productive conversations between the employees, it’s even more important for professionals in leadership roles. That’s because employees may confide in leaders when any workplace issue springs up.
So, what do employees seek more than anything else in such cases? To be heard. Therefore, avoid the rush to speak at the very first indication of the end of an employee’s sentence.
Do you feel confident while interacting with other people? Do you possess the ability to stand up for yourself?
Some, if not many, people confuse assertiveness with aggressiveness. However, this isn’t the case. Being assertive implies speaking up for yourself and voicing your viewpoints in meetings. To practice high social assertiveness, you need to establish boundaries and stick up for your needs.
While you may get tempted to say ‘yes’ to every request, especially if you are a people-pleaser; however, learn to say ‘no’ at times. For instance, you can tell your manager that you are comfortable taking additional work. But working 50 hours per week every month isn’t what you signed up for when joining the organization.
It also works the other way around. If a project is ready to launch and you think you can add more value to it, by all means, feel free to tell your manager.
Working with a group of individuals often requires a great deal of patience and mutual understanding. Empathy primarily refers to putting yourself in another person’s shoes and understanding their standpoints.
While this skill often comes inherently to people, you can still practice it. Therefore, always try to identify your inclinations. Don’t just comprehend what the other employee says, instead focus on why they say it. For instance, there are times when a co-worker gets irritable and behaves impetuously due to extreme workload. Instead of snapping back at them, try to respond with compassion and work to diffuse the tension.
However, empathy is more about being aware of employees’ feelings and showing care from management’s perspective. According to a recent survey, 90% of employees in the US believe that empathetic leadership is the key to higher job satisfaction. While a leader’s primary responsibility is to help the workers excel in their roles, employees also wish to be led by someone they can count on in difficult times.
In today’s fast-paced digital world, the workplace has drastically evolved. Today, no longer employees merely want to earn their salary at the end of every month. Instead, they wish to immerse in their job role, socialize with co-workers, and become part of the organization’s culture.
To put it simply, employees who don’t feel satisfied with their leaders due to mediocre people skills will likely look to switch their workplace. Interacting with people and establishing good interpersonal relationships help create an environment of trust, harmony, and mutual respect in the organization.
People skills not only help professionals to voice out their opinions freely. It also encourages listening intently and then proposing solutions, dissuading impulsiveness. An individual with excellent people skills will always be an effective leader since they will promote a culture of transparency and work collaboratively to achieve organizational objectives.